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16. Troubleshooting
16. Troubleshooting
ThischapterexplainssomeoftheproblemsthatcouldpossiblyoccurwhenusingsPSV,and
provideshintstotheirsolutions.
Item Details
Cannot register use
restrictionstothedevice
oracquireuserestrictions
that are registered to the
device.
Communicationwiththedevicemayfailinanenvironmentwhere
useofaproxyserverissetusingabrowser.
Configurethesettingssothataproxyserverisnotusedfor
communicationwiththedevice.
(InternetExplorerisusedasanexampleintheprocedure.)
(1)Clickthe[Tools]menu>[InternetOptions]inInternetExplorer
todisplaythe[InternetOptions].
(2)Selectthe[Connections]tab.
(3)Click[LANSettings]todisplaythe[LocalAreaNetwork(LAN)
Settings].
(4)Click[Advanced]under[ProxyServer]todisplaythe[Proxy
Settings].
(5)EntertheIPaddressofthedevicein[Exceptions]andclick
[OK].
(6)Click[OK]in[LocalAreaNetwork(LAN)Settings].
(7)Click[OK]in[InternetOptions].
Thedeviceisnotfound
whensearchingfor
devicesusing[Register
Device].
-Checkthatthepowerofthedeviceisturnedon.
-Checkwhetherthedeviceisprocessingoroffline,orwhether
anerrorhasoccurred(nopaper,etc.).Checkthatthedeviceis
online,andclick[StartSearch].
-Checkthenetworkconnectionstatus.
-Checkthatthecorrectsearchoptioncheckboxesarechecked.
-Whenthesearchtargetis[Network],checkwhetherthe
broadcastaddressiscorrect.Ifyouareunsureofanyitems,
check[SpecifySearchRange].
-Broadcast(255.255.255.255)ormulticast(xxx.xxx.xxx.255,
etc.)communicationmayberestricted.SpecifytheIPaddressof
thedevicedirectlyasthesearchrange.
-Ifthe[Donotallowexceptions]checkmarkischeckedin
theWindowsVistaorlaterfirewallsettings,devicescannot
besearchedbeyondtheroutersegments.Therefore,select
[Network]in[Destination],andaddtheIPaddressto[Network
SearchRange]in[SpecifySearchRange].
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